因?yàn)闀r(shí)差、嚴(yán)謹(jǐn)性等緣故，商界的大多數(shù)人和外國(guó)客戶溝通都是以電子郵件為主，詢盤(pán)、還盤(pán)、合同這些都需要書(shū)面溝通手段。學(xué)習(xí)商務(wù)英語(yǔ)寫(xiě)作以及掌握電子郵件寫(xiě)作技巧是必不可少的。如何才能保證寫(xiě)的電子郵件合乎規(guī)范呢？如何寫(xiě)好商務(wù)郵件？

1. Subject Line     

主題線

Always have a subject line that summarises briefly and clearly the contents of the message (example: Re: Summary of Our Meeting with ABC Suppliers).

始終要有一條主題線，簡(jiǎn)要而清晰地概括消息的內(nèi)容（例如：我們與ABC供應(yīng)商的會(huì)議摘要）。

2. Simplified Sentences     

簡(jiǎn)化句子

Don’t make your email look overcrowded by trying to use too many technical terms or long words. It is good to use complex and compound-complex sentences, but ensure that they are easy to understand.

不要試圖用太多的專(zhuān)業(yè)術(shù)語(yǔ)或冗長(zhǎng)的詞語(yǔ)使你的郵件看起來(lái)過(guò)于擁擠。使用復(fù)雜句和復(fù)合句是很好的，但是要確保它們很容易理解。

The most common mistake that many of our students make is to translate directly from their own language. This can often lead to confusing sentences. A popular rule that you could adapt is to use the KISS Test – Keep It Short and Simple.

我們?cè)S多學(xué)生犯的最普遍的錯(cuò)誤是直接從他們自己的語(yǔ)言中翻譯。這常常會(huì)出現(xiàn)導(dǎo)致令人困惑的句子。你能適應(yīng)的一個(gè)流行規(guī)則是使用KISS測(cè)試——保持簡(jiǎn)短和簡(jiǎn)單。

3. Think of who your reader is going to be     

想想你的讀者會(huì)是誰(shuí)

Is it a colleague, a client or your boss? Should the email be informal or formal? Most business emails these days have a neutral tone. Note the difference between Informal and Formal:

是同事、客戶還是老板？電子郵件應(yīng)該是非正式的還是正式的？現(xiàn)在大多數(shù)商務(wù)郵件都是中性的。注意非正式和正式之間的區(qū)別。

4. Be very careful of capital letters, punctuation, spelling and basic grammar     

要注意大寫(xiě)字母、標(biāo)點(diǎn)符號(hào)、拼寫(xiě)和基本語(yǔ)法

While these can be tolerated in informal emails, they are very important in business emails as they are an important part of the image you create. Give yourself time to edit what you’ve written before you push that Send button.

雖然這些可以在非正式郵件中得到容忍，但它們?cè)谏虅?wù)電子郵件中非常重要，因?yàn)樗鼈兪悄鷦?chuàng)建的映像的重要組成部分。在推送按鈕之前，給自己一些時(shí)間編輯你所寫(xiě)的內(nèi)容。

In today’s busy world, it’s very easy to send out many emails without checking them thoroughly: as an English learner, you should make a conscious effort to double check before sending.

在當(dāng)今繁忙的世界里，很容易不仔細(xì)檢查就發(fā)送很多郵件：作為一個(gè)英語(yǔ)學(xué)習(xí)者，你應(yīng)該有意識(shí)地在發(fā)送前仔細(xì)檢查一下。

5. Think about how direct or indirect you want to be

想想你要直率表達(dá)還是委婉表達(dá)

In some cultures, it is common practice to be very direct in email correspondence. However, this can cause a problem if you’re writing to someone in another country and in a language that is not your mother tongue. They might find your directness rude and possibly offensive.

在某些文化中，在電子郵件通信中是非常直接的。然而，如果你寫(xiě)信給另一個(gè)國(guó)家的人，用一種不是你母語(yǔ)的語(yǔ)言，這會(huì)引起一個(gè)問(wèn)題。他們可能會(huì)覺(jué)得你是直率無(wú)禮，甚至是冒犯。

6. Be positive!      

保持積極！

Look at these words: helpful, good question, agreed, together, useful, I will do my best, mutual, opportunity.

看看這些單詞：有用的，好問(wèn)題，同意，一起，有用，我會(huì)盡我所能，相互，機(jī)會(huì)。

Now look at these: busy, crisis, failure, forget it, I can’t, it’s impossible, waste, hard.

現(xiàn)在看看這些：忙碌，危機(jī)，失敗，忘記它，我不能，這是不可能的，浪費(fèi)，努力。

The words you use show your attitude to life, so choose your words wisely.

你用的詞語(yǔ)表達(dá)了你對(duì)生活的態(tài)度，所以明智地選擇你的語(yǔ)言。

7. Get feedback     

得到反饋

Try and get some feedback on the emails that you write. This could be from your English Teacher or someone you know whose English is at a good level.

試著從你寫(xiě)的郵件中得到一些反饋。這可能來(lái)自你的英語(yǔ)老師或你認(rèn)識(shí)的人，他們的英語(yǔ)水平很好。

Study the English in any emails you receive. If it is a well-written email, look carefully at some of the language used. Start your own phrase book by collecting a bank of phrases from what you hear or read all around you; they may be useful in the future.

在收到的任何郵件中學(xué)習(xí)英語(yǔ)。如果是一封寫(xiě)得很好的電子郵件，請(qǐng)仔細(xì)查看所使用的一些語(yǔ)言。從你周?chē)?tīng)到或讀到一切中，收集一組短語(yǔ)來(lái)開(kāi)始你自己的短語(yǔ)書(shū)，它們將來(lái)可能有用。

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